Legal

Terms & Conditions

Last updated: June 2026

These terms and conditions apply to all services provided by Criterion Panel Group. By engaging our services you agree to these terms.

1. Our services

Criterion Panel Group provides independent observation and process verification services, comprising recruitment oversight and disciplinary hearing oversight. For recruitment engagements, we attend as an impartial third party to observe how a client's stated criteria are applied, verify this is done consistently, and produce a written assessment record. For disciplinary hearing engagements, we attend as an impartial third party to verify that the organisation's own policy and the ACAS Code of Practice on Disciplinary and Grievance Procedures were followed, and produce a written assessment record. In neither case do we lead or manage the process itself. We do not produce a competing score or ranking of candidates, and we do not investigate, chair, or decide the outcome of a disciplinary hearing.

2. Fees

Our fees are as set out on our website at the time of engagement. All fees are exclusive of VAT. Criterion Panel Group is not currently VAT registered and no VAT will be added to invoices.

For in person engagements, travel within 50 miles of Swansea is included within the standard fee. Travel beyond 50 miles will be charged at cost and agreed in writing with the client prior to the engagement.

3. Payment

Payment is due within 14 days of the date of invoice. We reserve the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Cancellation

We understand that recruitment timelines change. Our cancellation policy is as follows:

• Cancellation with more than 5 working days notice — no charge
• Cancellation with 2 to 5 working days notice — 50% of the agreed fee is payable
• Cancellation with less than 48 hours notice — the full agreed fee is payable

Where Criterion Panel Group is unable to attend due to circumstances beyond our control, we will provide a full refund or agree an alternative date at the client's preference.

5. Confidentiality

We treat all information shared with us in connection with an engagement as strictly confidential. We will not disclose any information about your organisation, your candidates, or your recruitment process to any third party.

6. Our written assessment records

Our written assessment record reflects our independent observations of the recruitment process. It is produced to confirm that the process was overseen impartially and that candidates were assessed consistently against the stated criteria. Criterion Panel Group maintains its independence throughout every engagement. In the event of any significant concern arising during an engagement, we reserve the right to address this professionally and directly with the client organisation. Our records do not constitute legal advice and should not be relied upon as such.

7. Liability

Criterion Panel Group holds professional indemnity insurance. Our liability in connection with any engagement is limited to the fee paid for that engagement. We are not liable for any consequential loss arising from a recruitment decision made following our involvement.

8. Governing law

These terms and conditions are governed by the laws of England and Wales.

9. Contact

Any questions regarding these terms should be directed to enquiries@criterionpanelgroup.co.uk.